Plimus provides payment processing and other services for
online retailers. Yordy alleged that it
worked with third parties, known as the Unlimited Download Websites to promote,
facilitate and thereby profit from the sales of membership to these sites. “The
UDWs offer unlimited downloads of digital goods, such as books, movies,
television programs, and video games, in exchange for the consumer paying a
one-time membership fee.” Yordy alleged
that Plimus provided marketing assistance to the UDWs in the form of Affiliate
Managers and Account Managers assigned to each UDW “and tasked with providing
assistance with marketing strategies, creation of online advertisements and
on-site representations, and assisting in promotion of the site.” (Plimus denied
these allegations.)
Yordy clicked on an ad for TheNovelNetwork.com, which she
alleges promised unlimited downloads of best-selling books in “eBook” form. “She
paid $49.99 to Plimus, and was given access to the site only to discover that
it did not, in fact, have digital books available to download, but, rather, had
only links to books that were already available elsewhere on the internet for
free.” She alleged that TheNovelNetwork.com was one of many UDWs utilizing the
same marketing scheme, which Plimus ultimately created and influences.
Yordy sued on behalf of herself and all others who paid a
fee to Plimus to access UDWs for the usual California statutory and common-law
fraud claims. Rule 9(b) applied, but
Yordy satisfied it by clearly alleging the who, what, where, when, why and how. The complaint alleged that the ads offered unlimited
downloads of popular media including Harry Potter, Girl With The Dragon Tattoo,
etc., which were not, in fact, available through the site. The allegations were
specific enough to give defendants notice of the particular misconduct alleged
to constitute the fraud.
(The website currently offers this howler: “Currently, The
Novel Network does not have a list of eBooks available for non-members as there
are over 3 million titles, and thousands of eBooks are being added to the
database on a daily basis, making it extremely difficult to keep an up to date
list of all those books for the general public.” I wonder how this information
is made available to members? Perhaps there is a magical search engine that
only works for members. I also wonder why a representative list isn’t
available. Pictures on the site, however, suggest that bestsellers by James
Patterson etc. are available, and the testimonials explicitly say so; one
claimed to have retrieved the whole Twilight series through the site. There are
also a significant number of hilarious affiliate marketers depressingly
successful at populating “Novel Network scam” search results, even though the
“reviews” I looked at don’t even manage to identify what’s actually available
through the site. Ask
Metafilter also reports that the "people" providing testimonials on the website claimed to have
downloaded Harry Potter e-books through the site years before they were
available in legitimate e-book form. I don’t know whether I think Google should
clean up these results more than I think the FTC should look into this, or vice
versa.)
Plimus alleged that Yordy didn’t have standing to allege
claims on behalf of people who visited websites other than TheNovelNetwork.com;
the differences between her claims and the claims of other users were simply
too great to allow her standing for all of them. Yordy argued that the ads for
all UDWs were substantially identical, and that Plimus, the sole defendant in
this action, was responsible for creating them, so she had standing. The court agreed with Yordy: she wasn’t suing
separate UDWs to which she hadn’t lost money or property; she was suing Plimus for
its role in creating and disseminating ads for all the UDWs, which she alleged
were uniform in their creation and in their falsity. Since she alleged that
Plimus uniformly controlled the misleading statements issued by its affiliate
retailers, she alleged an actual, personal injury in fact that was fairly
traceable to Plimus’s challenged actions and was likely to be redressed by a
decision in her favor.
Plimus argued that the complaint failed to allege Plimus’s
role with sufficient particularity.
There’s no vicarious liability under the CLRA. But the complaint extensively alleged Plimus’s
control: that Plimus’s employees work directly with the retailers to make
recommendations about marketing offers, design marketing materials, etc.; that
Plimus creates fake testimonials advertising the UDWs; that Plimus Account
Managers actually modify the representations made on the UDWs; and even more. That was sufficient.
Likewise, the fraud allegations were specific enough. The image/text interaction was properly
alleged to be fraudulent: “The affirmative misrepresentation which Defendant
argues is not alleged is, in fact, inherent in the juxtaposition of popular
books and movies alongside the advertisements for sites that did not offer
these products, a juxtaposition dictated by the code Plaintiff alleges Plimus
wrote and provided to the UDWs.” The
representations of “unlimited” access to digital goods had to be contrasted to
the goods represented in the ads, which weren’t in fact provided by the UDWs.
The court did dismiss the unjust enrichment claim, which isn’t
a separate cause of action in California.
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