Showing posts with label surveys. Show all posts
Showing posts with label surveys. Show all posts

Wednesday, February 03, 2021

survey sustains false advertising claim alleging misleading use of military imagery

Mahindra & Mahindra Ltd. v. FCA US LLC, 2021 WL 323253, No. 18-cv-12645 (E.D. Mich. Feb. 1, 2021)

Plaintiffs sued FCA for a judgment of noninfringement of the Jeep grille design in its Roxor vehicle (which dispute mainly took place in the ITC), and FCA counterclaimed for, among other things, false advertising (over which the ITC lacked jurisdiction). Here, the court denies plaintiffs’ summary judgment motion on the false advertising counterclaim, which relates to an ad that allegedly misrepresented plaintiffs’ vehicles’ history with the US military.

The Roxor’s design and construction is “based on a long line of military-style vehicles that [plaintiffs] have been manufacturing and selling in India and around the world for over 70 years, since the end of World War II.” The 30-second ad at issue

features Roxor vehicles of various colors driving on unpaved mountain trails, along with various images of individuals camping, hiking and chain-sawing logs. It also includes various military imagery and references. According to Defendant, “more than 20 seconds” of the 30-second Advertisement displays such military-inspired elements, including the U.S. Army star logo, a vehicle operator wearing camouflage in a camouflage vehicle, an Army green version of the Roxor, a man dressed in Army green attire, and the Roxor logo on an Army green background. Plaintiffs emphasize that the U.S. military “is never mentioned in the commercial.” 

The Advertisement’s voice-over script is as follows:

When the mission calls for military grade grit, call in an off-road vehicle built on more than 70 years of hardcore heritage. The one that makes “there’s no way we’re getting out of here” the best news you’ve heard all day, and answers menacing terrain with, “Is that all you’ve got? Get out there in legendary off-road vehicle: Roxor, from Mahindra. There’s plenty to be done.

FCA argued that this ad falsely evoked a connection with the US military. (Twenty years ago, there were a handful of cases saying that claims like this—the D’s ad falsely connected it to a third party—asserted someone else’s rights and so the non-owner-plaintiff was not the right plaintiff, but that reasoning probably doesn’t survive Lexmark.) (FCA also argued that evoking the US military “suggests a shared-legacy between the Roxor vehicle and the Jeep® brand and the Jeep® brand’s U.S. [mi]litary’s heritage,” though that really seems a bridge too far—no pun intended—and the survey, wisely, didn’t bother to test that idea.)

Hal Poret conducted a survey for FCA, which he concluded found that: (1) at least 46.3% of respondents believe that the Roxor has been used by the military or has a military history/heritage; (2) 70.4% of respondents believe that the Roxor is connected to the military; and (3) 37.0% of respondents believe that the Advertisement’s message pertains to the U.S. military. In response, plaintiffs argued that “[t]here is no evidence in the record that a single Roxor vehicle buyer saw the Advertisement.”

The court found that there was no literal falsity; the ad was ambiguous in using the phrases “[w]hen the mission calls for military grade grit”; “[c]all in an off-road vehicle built on more than 70 years of hardcore heritage”; and “[g]et out there in a legendary off-road vehicle: Roxor, from Mahindra” along with black-and-white footage of a Jeep during World War II.

This was not puffery. The statements and imagery were neither “exaggerated, blustering and boasting” nor a “general claim of superiority over comparable products.” The court would not equate “historic military footage, a claim that something is ‘military grade,’ and a suggestion that company’s 70 years of heritage is connected to the U.S. military” with “vague phrases which are ‘nothing more than a mere expression of opinion.’”

The survey was sufficient evidence for a reasonable factfinder to find misleadingness and deception, at least for purposes of securing injunctive relief. Among the relevant responses:

[What was the main message or message of the commercial we showed you?] Roxor is a new off road vehicle that has a long history of being used in the military.

[What reasons, if any, did the commercial give for choosing to purchase the advertised vehicle?] Military use in World War Two; theyve [sic] been used in the military for years.

[What did the commercial say or show relating to the history or heritage of the advertised vehicle?] It showed pictures of it working in the military from many years ago; Used by our military in the 2nd world war [sic]; That the military used this brand for its jeeps.

Materiality: The court framed this as whether suggesting a “connection” between the U.S. military and the Roxor was “an inherent quality or characteristic,” which I find unhelpful for modern materiality analysis.  Plaintiffs emphasized that it was undisputed that the “clip and reference to ‘military grade grit’ comprise a de minimis portion” of the ad. “[A] rational trier of fact could conclude that the disputed issues relate to the inherent quality of the Roxor,” since there was testimony that plaintiffs’ history and heritage was useful to its brand story. Even though the reference was short, length wasn’t required, given that FCA “pointed to several instances where Plaintiffs considered the advantages of including reference to the military grade, which concern the relevant consumer market..”

Causal link to the claimant’s injury: FCA only sought disgoragement and a permanent injunction, not damages. (Only!) So it wasn’t required to quantify its damages. Rather, “logical likelihood of damages is sufficient.” FCA provided evidence that the ad was likely to cause harm, specifically “causing it to lose singular control over its brand image and diluting the distinctiveness of the brand, rendering its marketing messaging less effective and causing it to have to spend more to communicate effectively.” And: “[Plaintiffs] are trying to leverage the Jeep® DNA just as we plan to. And based on my own experience, it appears [Plaintiffs are] targeting people who are interested in the Jeep® brand.” Although some of the evidence was about the Roxor generally, the Poret survey was sufficient to show the requisite harm causation.

 

Monday, October 19, 2020

funny survey typo doesn't invalidate confusion survey

Pinder v. 4716 Inc., 2020 WL 6081498, No. CV-18-02503-RCC (D. Ariz. Oct. 15, 2020)

This strip club right of publicity-etc. case is mostly as plaintiff-favorable as others coming out of Arizona. The notable thing: the court says the survey here is fine, despite various criticisms leveled in similar cases, and despite a possibly significant spelling error: “The question asked the participant to indicate his or her strangest impression about the advertisements, when it should have asked for the participant’s strongest impression” (emphasis added). This was merely a challenge to “technical inadequacies,” not to admissibility.

Friday, October 16, 2020

strip club photo litigation: a genre with rulings on false advertising and surveys

Skinner v. Tuscan Inc., No. CV-18-00319-TUC-RCC, 2020 WL 5946898 (D. Ariz. Oct. 7, 2020)

There’s a small cottage industry of right of publicity etc. claims against strip clubs and adjacent businesses, rivalling the timeshare rescue litigation industry; someone could do a public service by tracking these down. Defendant (Ten) used “risqué photos of Plaintiffs” to advertise its strip club. Plaintiffs brought claims for right of publicity/misappropriation of likeness and false light/invasion of privacy, as well as Lanham Act false advertising/false association/endorsement claims. As is becoming standard, plaintiffs do pretty well in the analysis.

Arizona false light/invasion of privacy: One-year statute of limitations; publication starts it running and continued posting online is not a “continuing wrong.” For photos published within that period, there were genuine issues of material fact on whether “the false light in which the plaintiff was placed would be highly offensive to a reasonable person in the plaintiff’s position.”

Ten argued that the ads made no false statements, but implications count and “[a] fact finder could decide that Plaintiffs’ images and the corresponding text in the advertisements falsely suggest the Plaintiffs were somehow affiliated with, promoted, or employees at Defendant’s strip club.” . Ten further argued that the underlying photos were already risqué, but “simply because a woman has modeled in risqué clothing (or even previously worked at a strip club) does not mean a reasonable person in a similar position could not be offended by the suggestion that the person is an exotic dancer at the defendant’s strip club.… Moreover, Plaintiffs’ have declared that the stripper lifestyle is disreputable and being impermissibly associated with such is offensive.”  However, a fact finder could also determine that any misrepresentation was minor and not actionable.

False light for a public figure also requires actual malice (knowledge of falsity or reckless disregard of the truth). This was a factual issue, though the court didn’t make clear exactly what Ten had to know/recklessly disregard: logically, it should be that Ten had to know or recklessly disregard the false implication of connection. Unfortunately, the court—possibly invited by the parties—focused on what Ten knew about the permission status of the photos, which is not the same thing, and cited a case holding that “failing to investigate the origin of models’ photos used in advertising and permission to use raised a genuine issue of fact as to actual malice.”

Arizona common law right of publicity: The right of publicity is rooted in property, not privacy, and thus subject to a two-year statute of limitations. (The court didn’t resolve whether the continuing wrong doctrine applied.) There were no genuine material disputes and plaintiffs were entitled to summary judgment: Ten received an advantage for uses of their photos, and failure to pay them for the use was cognizable harm.

Lanham Act false advertising: Plaintiffs don’t fall within the zone of interests for false advertising. While lost income from a missed photo shoot could be a financial injury, the alleged false advertising wasn’t harmful to their ability to compete.  “Not being hired by Defendant is not equivalent to not being able to compete with Defendant.” Direct competition isn’t required, but a bare assertion of overlapping commercial interests wasn’t enough under Lexmark. “Moreover, Plaintiffs make no allegations that their ability to obtain modeling jobs has been affected by the false advertisement.” Even if they were embarrassed from being wrongly affiliated with Ten’s, “they have produced no evidence that this association has damaged their reputation or their ability to compete in any fashion. Without direct competition or comparative advertising, Plaintiffs must show actual injury from the Defendant’s deception and have failed to do so.”

Likewise, even if plaintiffs were in the zone of interests for false advertising, they didn’t show causation. The only alleged injury, the loss of photoshoot income, “was neither caused by consumers withholding money, nor was it a result of consumer deception; the injury resulted from Defendant’s failure to pay for the photos. Defendant was not deceived by its own misleading advertising, and no consumer was hoodwinked into not paying Plaintiffs but instead giving Defendant his or her money.”

False association: material issues existed on likely confusion, despite the above analysis (which also implies lack of proximate causation of harm from false association). The court emphasizes the I-thought-deprecated “internet troika” of mark similarity, product/service relatedness, and marketing channels. The court equated copying photos to similarity of marks, implicitly holding that any image of the plaintiff is their “mark” (consistent with its idea that “recognizability is a measure of the strength of Plaintiffs’ mark, not the similarity”). The court enhanced the effect of its rounding-up in favor of plaintiffs by quoting prior language: “When the alleged infringer knowingly adopts a mark similar to another’s, reviewing courts presume that the defendant can accomplish his purpose: that is, that the public will be deceived.” But that logic depends on the alleged infringer knowing that there was a mark as opposed to a generic image of a pretty girl. On the intent factor specifically, though, it found that there was a factual issue of whether Ten was just looking for pictures of attractive women or intending to imply endorsement.

Relatedness of goods tipped “slightly” in Ten’s favor; they both use social media, but then so does everyone. There was also not enough evidence on consumers’ degree of care. There was a genuine issue of fact as to whether the plaintiffs “are recognizable to members of the community for which Defendant’s advertising is focused.” Plaintiffs submitted a survey “indicating a small percentage of those surveyed felt they recognized Plaintiffs” and of strong social media findings; Ten didn’t have its own survey, though it identified evidence that plaintiffs’ current recognizability is questionable.

Plaintiffs submitted a survey “indicating that approximately 66 percent of interviewees believed that Plaintiffs would likely participate in the strip club activities at Ten’s, 65 percent thought Plaintiffs were in some way affiliated with Ten’s, and 87 percent felt that it was very or somewhat likely that the Plaintiffs were representative of those employees that performed at Ten’s.” But a fact finder could agree with Ten’s criticisms of the survey methods and the clarity of the questions.

Given the existence of many similar cases, Ten sought to have nonmutual defensive collateral estoppel apply to some of the plaintiffs who’d lost similar Lanham Act/right of publicity claims against other defendants. The court declined to do so; it wasn’t bound by the prior cases’ holdings on surveys/strength of the mark, and the survey expert’s testimony has been allowed in some cases albeit excluded in others. And one case involving a cowboy bar wasn’t as offensive a use.

Skinner v. Tuscan, Inc., 2020 WL 5946897, No. CV-18-00319-TUC-RCC (D. Ariz. Oct. 7, 2020)

This opinion refuses to exclude three experts: two of plaintiffs’ (survey and damages) and one of defendant’s (damages).

Plaintiffs’ survey expert, Buncher, used 600 respondents in two groups; “selected” participants, “half of whom were men, resided within a certain radius of Ten’s and had attended strip clubs in the previous two years.” As noted above, the survey found a high degree of confusion over affiliation/sponsorship. Around 15% of participants believed they recognized the plaintiffs (which is still not the same thing as having a trademark, as the Tiger Woods case made clear). The court found that numerous criticisms of the survey went to weight rather than admissibility: The lack of a control group wasn’t fatal, nor was alleged distorting effects of the questions, nor was the absence of a don’t know option/anti-guessing instruction, nor was the mismatch between respondents and Ten’s clientele. Ten noted that Buncher’s survey evidence had been excluded in other similar cases.

Lack of a control group: Buncher testified that “the survey was a communications study designed to evaluate what messages Defendant’s advertisements communicated to the audience. Unlike a causal study, he claims, communications studies do not require a control group.” [Um. All Lanham Act surveys, so defined, would be “communications studies.” Plus, Lanham Act claims are causal claims: the ads caused confusion of a relevant sort. This is just bad reasoning.] Instead, he used a control question that excluded plaintiffs’ images from the ads and asked respondents how the exclusion affected the perception of the ad. This, he claimed, was “consistent with the logic of the Diamond research standard.” [I can hear Prof. Diamond exclaiming in horror from here. Ten is right that this is not a control question; it is instead a biased comparison drawing attention to the absence of a photo that will predictably elicit “oh, the ad is worse without a picture,” and it fails to test whether the difference is from the absence of a picture versus the absence of a picture of plaintiffs, the only relevant legal question. Even a control question that asked about a different ad with a picture of a non-plaintiff would have done better at measuring reactions to the presence of the plaintiffs—which, one might infer, is why Buncher didn’t use a real control.]

Anyway, objections based on an expert’s “methodology [and] survey design ... go to the weight of the survey rather than its admissibility.”  [I teach my students that, while this is often true, a bad enough survey can just be excluded, especially if there are also problems with the respondent selection; I would have put this one in that category, but the court finds each of these decisions to be just fine and so it doesn’t.]

As for the no response/no opinion issue, Buncher testified that the literature supported the conclusion that “permitting these non-responses would actually increase the amount of guessing.” This is the only decent defense of the survey in the bunch; it seems to be a legitimately contested issue.

Ten also pointed out that the survey was flawed “because participants were not given the opportunity to specify Plaintiffs’ true names and could not express uncertainty. Because of this, Defendant claims, no Plaintiff has been truly identified and the survey results cannot measure identifiability.” But the court disagreed because “it is possible to recognize a person without recalling their name. In fact, as the undersigned is learning all too well, with age this occurs more and more frequently.” That went to weight, anyway, as did criticisms of the ambiguity of the survey, e.g. asking “whether the participants felt the Plaintiff enjoyed the lifestyle portrayed by the strip club or participated in Ten’s events.” “ ‘[T]echnical inadequacies’ in a survey, ‘including the format of the questions or the manner in which it was taken, bear on the weight of the evidence, not its admissibility.’ ” [Note: wording is not format or manner.]

Sample: Buncher testified that the survey used 50% women in order to isolate gender to determine whether the message portrayed in the ads differed by sex. “As Defendant did not provide a clientele list to Plaintiffs, it is difficult to say how a more accurate representative sample of Ten’s clientele could be obtained.” Good enough.

Ultimately, Buncher indicated that he created the survey to conform “with the generally accepted standards and procedures in the fielding of surveys set forth by the American Marketing Association, Marketing Research Association, CASRO and ESOMAR” and “[t]he survey was designed to meet the criteria for survey trustworthiness detailed in the Federal Judicial Center’s Manual for Complex Litigation, Fourth.” Plaintiffs showed by a preponderance of the evidence that he used acceptable methods.

The survey was also relevant despite its failure to make respondents identify the plaintiffs. As for prior exclusions of his evidence, “[w]hile the Second Circuit may exclude survey evidence upon a finding that the methodology is lacking, in this circuit questionable methodology goes to the weight, not the admissibility.” And Buncher’s evidence has “been unilaterally permitted in the District of Arizona in similar cases.” [Uniformly?]

Plaintiffs’ damage expert Chamberlin estimated actual damages at an aggregate amount of $435,000. He first calculated each plaintiff’s day rate—how much they would have been paid to produce the photographs used by Ten’s under a hypothetical negotiated contract—and then multiplied the day rate by the number of Ten’s distinct uses of each photograph. [I really don’t understand how that could be a credible methodology. The day rate is about how long it takes the plaintiff to pose for the photo; the number of uses by the defendant is completely independent of that, even though it could plausibly be the basis for a different damages calculation. It’s like multiplying lost work days from an injury by the cost of treating that injury.]  

It was ok to use each plaintiff’s most lucrative contract to estimate the day rates based on his testimony that models get different rates based on the product they’re promoting. More troublingly, it was ok to use an image multiplier even though none of the disclosed modeling contracts use the kind of “usage multiplier” for distinct usages like advertisements, branding, and social media; rather, Defendant states, the contracts reflect a flat rate per job. Plaintiffs [though it seems not Chamberlin himself] argued that “any modeling agent would consider [various different uses] when negotiating a modeling contract.” [OK, but then wouldn’t the contract be use-based rather than day rate-based? That is, the testimony above indicates that the day rate itself would change based on the use. Are multipliers standard in the industry? If Ten is correct that they weren’t used in any of the contracts on which Chamberlin based his opinion, that seems like a problem.]

But “a party’s disagreement with the sources upon which the expert bases his or her conclusions goes to weight of the evidence and not admissibility,” so his choice of high-value contracts didn’t itself render his testimony unreliable. [I wish the court would have addressed the criticism of “multiply day rate by number of uses” specifically. I just … don’t get it.] The fact that other courts have accepted the same criticisms wasn’t dispositive because the Second Circuit, where those courts were, does things differently than the District of Arizona.

Defednant’s expert Einhorn also got in. He calculated the day rate (including a 50% premium for similar risqué photo shoots) and divided it by the number of images likely to be produced in a one-day photo shoot. He subtracted a 20% modeling agent fee and multiplied the final amount by the number of uses of the photograph. He concluded that the total actual damages ranged from $1,990 to $3,980 per plaintiff. Even though he lacked experience with the modeling industry specifically, his professional experience as a forensic economist and as an expert witness in cases involving “intellectual property, media, entertainment, technology, trademarks, publicity rights, and product design” was sufficient. Even though he relied on other models’ modeling contracts, and used an internet search of the phrase “working day rate, models” to support his day rate calculations, among other criticisms, that went only to weight and not admissibility.

AUWCL Booking.com debate

David Bernstein, Debevoise & Plimpton: we don’t give controlling authority to dictionary meaning or previous generic use. We consider one thing only: consumer perceptions of the term now as generic or brand name. In the past, courts and scholars have said that a generic term can never be brought back from the dead, but there’s no support in history, Lanham Act, or sound public policy, and Booking.com rejects that.  A TM need not be born, grow old, and be extinguished. Goodyear case itself proves this point. In 1888, Goodyear was considered generic for a process for making rubber. Today, it’s a wellknown trademark for rubber tires, and registered since 1948. That’s good! If consumers grow to perceive a term primarily as a brand name, it should be protected as a mark.

Protection v. enforcement: even if protected as a TM, the scope may be limited. There are numerous limits that prevent anticompetitive enforcement, which is true for formerly generic terms too. Descriptive fair use defense; crowded field doctrine narrowing scope of protection. Injunctions can’t be issued w/o likely confusion. Ds will have strong argument if they’re using other designs, words, or logos. Law, history, and sound TM policy support using consumers’ current perception of a term as a brand name supports TM protection.

Mark McKenna, Notre Dame Law: Consumer understanding makes sense, but consumer understanding as measured by survey should not always determine this. Genericness has never been solely empirical assessment of consumer understanding. It has always included scope. Because the domain name system already provides exclusivity, the value of a TM registration for a generic.com is primarily in enforcement against nonidentical variations. It’s fair to be skeptical that any party that litigates all the way to the SCt is doing so to acquire razor thin rights. More importantly, the rule applies to all other generic.com and all other arguably generic terms.

Experience teachers that we can expect registrations overenforced, such as Freecycle.org which got a registration for Freecycle.org despite freecycle being generic. Enforced against FB groups using only “freecycle.” The promise of limits does not materialize, and it’s worse in C&D situations where they wave registrations around.

Good reason to worry that the claimed association w/a particular term is from market exclusivity (patent, or de facto exclusivity generated by the domain name system). Courts will not be able to tell the difference b/t TM meaning and de facto secondary meaning. 33% of respondents said that washingmachine.com was a brand name after being taught the difference and passing non-.com comprehension tests.

Given these risks of error and overenforcement, the game is not worth the candle, especially since narrow unfair competition remedies would remain available for true abuse of booking.com, e.g. in phishing emails.

Jake Linford, Florida University College of Law: Genericity depends on meaning to consumers; an unyielding legal rule that disregards consumer perception. A word is the skin of living thought, and can vary a lot according to time in which it’s used. A narrow word can broaden to cover a category. A word that identifies a category can become more specific. Consumers change—firms can’t force and courts shouldn’t ignore changes in TM meaning.  De facto secondary meaning courts are more comfortable with dictionaries; surveys are better than that 17th century technology. Better tools to show how consumers use marks. Courts shouldn’t refuse to consider evidence from consumer surveys even if dictionaries suggest that the term was once generic.

In the same survey, eTrade was recognized by 2/3 of consumers and should have been allowed even accepting all survey criticisms. Anyway, now we can do better surveysh

Rebecca Tushnet: The key here is whether the game is worth the candle: what is the marginal impact of allowing generic words plus generic tlds when the claimed TM meaning comes from consumer perception of the combined generic terms.

Bond-OST: cheese not known in this country.  If you asked consumers what it means, they’d choose brand name over generic. But that’s not what it means and a survey should not be used to call it a TM. That happens a lot in an internationalizing economy.

TM claimants are not victims of happenstance; they are actors, and often the most intentional actors in this space, and their acts can hurt competitors and competition as well as consumers. This means two things: (1)  risks of overenforcement, (2) the keys to the prison of meaning shift are in their hands. They don’t need to narrow generics and should not be given incentives to try to shift language in this way. (Notably, Jake doesn’t claim that “booking” has narrowed in meaning or that .com has narrowed in meaning.)

A rule allowing resurrection of generic terms is risky to competition. Ale House: constantly suing other Ale Houses arguing that it has nongeneric meaning. It loses those cases under current doctrine but, according to David & Jake, shouldn’t without getting an [expensive] opportunity to introduce new evidence with each new lawsuit.

Think about scope when you think about validity, as we do in other areas like functionality: because .com will be ignored in an infringement inquiry, it should also be ignored for validity.

The defenses aren’t adequate. Summary judgment is often disfavored in confusion cases, making them expensive. For example, putting a generic term in one’s domain name is likely to be pretty risky for descriptive fair use, given “otherwise than as a mark.”

Consumer recognition is not itself trademark meaning. De facto secondary meaning is a doctrine with a purpose that should still guide us: The Supreme Court recognized that people correctly understood that for a long time all shredded wheat came from Nabisco. That expectation should not be translatable into TM. Even assuming Booking.com is different because of the absence of a patent monopoly, the available tools for identifying trademark meaning won’t be able to reliably tell us whether we’re dealing with expectations around exclusivity, mere recognition, or the kind of trademark meaning that can justify preventing other uses of a term.

Christine Haight Farley, AUWCL: themes: (1) is this about protection or scope; (2) risks of error; (3) tools available to find consumer perception.

Bernstein: This is all about scope. Just b/c it’s hard or some risk of chilling, that’s not enough: we protect descriptive terms all the time, and the exact same issues arise. As a practical matter, there’s likely to be some chilling, but fair use, crowded field doctrine, and increasing willingness to award attorneys’ fees will be among the different tools that will help prevent anticompetitive conduct. There are real issues w/surveys. If people have never heard of the cheese, we need to know only the opinion of people who have heard of the thing—67% of the washingmachine.com people knew that it was generic. We also disregarded the answers of the 33% of those who got wm.com wrong; even still, the vast majority recognized booking.com. The “voice of the consumer” is another way of assessing consumer perception—how is media using it? How are consumers using it? Finally, unfair competition remedies don’t do the trick. There are times when you need a TM. You can’t bring a UDRP action based on unfair competition, or takedowns, or customs recordation. Perfect example: cars.com suffered a problem where a retail used car company had a big lot with a sign called cars.com and they weren’t affiliated at all with cars.com.

Linford: disclaimer requirement is no remedy at all. Disclaimers may push consumers in precisely the wrong direction—it doesn’t give much relief to mark owners. There is some point to thinking about scope itself. The better place to address that is in the scope stage at litigation and not try to force that at validity.

Mark McKenna: It’s never been true that unfair competition is limited to disclaimers. The Kellogg court looks at size, prominence, font; we can’t say there’s some recent trend on disclaimers b/c there’s no recent trend of using unfair competition as a distinct body of law at all. This was a missed opportunity.

Disagree w/David that we should take solace in wm.com. Those 33% were people who had already been told the difference and passed the screener test—they just can’t do this task. It’s one thing to take them out of the survey but those people don’t leave the marketplace; it’s still an inaccurate view of what’s going on in the world. The surveys aren’t telling us about the world!

Farley: you interpret the 33% as people not understanding, but maybe they’re reacting to the compound, making them more likely to interpret it as a brand.

McKenna: and that turns out to be true even for people who have already been trained, including on .coms: they can’t reliably distinguish between things that are de facto secondary meaning and things that are trademark meaning. Yes, it is about scope. Debevoise gets to represent the big owners, not the small businesses that just have to fold.

RT: This is as David says a marginal effect, but it’s a marginal worsening not a marginal improvement. One possibility: more focus on TM function as such rather than just non generic capacity.

For cars.com, I don’t see why unfair competition would have failed there, it’s neither customs nor UDRP. The UDRP would also accept a registration of URL+design, which Booking.com initially tried.

The real question is what happens in new industries or new forms of advertising. It's not surprising that freecycle, a newly invented generic, is one place that problems have developed.

Linford: functionality ignores secondary meaning; the reason is that a functional feature is fixed in ways that language is not and we can safely draw a line b/t functional product features and genericness. [I wish I had said something about this, because it strikes me as plainly wrong (or alternatively, design is a language!).]

Bernstein: there is a difference b/t a suvey that looks at genericism and one that looks at secondary meaning. A secondary meaning study says “is there one thing called American Airlines or is there more than one thing called American Airlines?”  But he wants to emphasize that surveys aren’t the be-all and end-all. There are problems w/surveys & understanding. “Voice of the consumer” is something we’ll see more of. We did in Booking.com have a linguist who talked about actual use, but the survey got a disproportionate amount of attention in argument. Would also support an anti-SLAPP rule for bad claims.

McKenna: that would be welcome, but for a court to find baselessness, the court has to find the claim baseless. If it’s the case that it’s always a question of consumer understanding, and that’s never fixed in time, it’s much harder to find that without a bunch of evidence which itself will be evidence of not-baselessness.

RT: production v. recognition: really huge difference in some cases, including genericity-relevant situations. In the classic Teflon case, one survey found that most consumers could not come up with a name for the pans other than “Teflon,” which sounds like it’s generic. But when you told them “nonstick,” they understood it immediately. So I’m concerned that “voice of the consumer” evidence may mistake production alone for the full scope of consumer understanding of what terms mean.

Bernstein: after Brunetti & Tam, there was already a lot of concern over failure to function, and Booking.com may accelerate that pattern at the PTO. We’ve seen more failure to function/ornamentality refusals and that makes sense.

McKenna: agree descriptively. Jury is out whether that’s good b/c it’s really undertheorized, I know it when I see it. That’s b/c we’ve subsumed so much of the work of identifying what a TM is into distinctiveness (that’s a long term consequence of folding unfair competition into TM). Having done that we’ve now realized that the Abercrombie spectrum doesn’t quite match what we think TMs are.

Linford: Q of whether they’ll submit surveys to the PTO or wait for an appeal to the district court.

Wednesday, September 30, 2020

mistaken exclusion of materiality survey leads to remand in false advertising case

Wing Enters., Inc. v. Tricam Indus., Inc., --- Fed.Appx. ----, 2020 WL 5739718, 2019-2279 (Fed. Cir. Sept. 25, 2020)

A remand because the district court wrongly excluded one survey in this false advertising case (though didn’t abuse its discretion in excluding another), then granted defendant’s motion for summary judgment.

Wing and Tricam compete in the market for multi-position ladders. Wing alleged that Tricam violated the Lanham Act and the coordinate Minnesota Deceptive Trade Practices Act by falsely advertising that its ladders complied with ANSI A14.2, an industry safety standard that applies to metal multi-position ladders. Wing alleged that Tricam’s ladders flunked the requirement that the rung on a multi-position ladder have a “step surface of not less than 1 inch.” Tricam’s allegedly false advertising appeared on: (1) the label on the side of Tricam’s ladders, which reads “manufacturer certifies conformance to OSHA ANSI A14.2 code for metal ladders,” (2) a statement on The Home Depot’s website, which reads “ANSI Certified, OSHA Compliant,” and (3) a statement on Tricam’s website, which reads “ANSI A14.2; OSHA.”

False advertising requires materiality, which frankly I would think a jury could infer from the fact that it’s an industry safety standard, but Wing had Hal Poret conduct two surveys.

The Importance Survey asked respondents to rank the factors they consider important when purchasing a ladder. The survey provided respondents with a list of factors, which included “strength/duty rating,” “compliance with industry safety standards,” “hinge lock size/style,” “feet material/style,” and “company name.” According to Mr. Poret, the survey results showed that “compliance with industry safety standards was ranked first as the most important factor by more respondents (19%) than any other factor except for strength/duty rating” and that a “total of 58% of respondents rated compliance with industry safety standards an important factor.” From these results, Mr. Poret concluded that “compliance with industry safety standards is the type of issue that is important to consumers and would tend to ... impact purchase decisions.”

The Labeling Survey showed a test group the side labeling of a Gorilla Ladder containing the allegedly false ANSI statement as well as a statement about OSHA compliance. A control group saw “an altered version” of the labeling in which “all references to compliance with OSHA/ANSI standards were removed.” While 69% of the test group members indicated that they were “extremely or very likely to purchase the ladder with the OSHA/ANSI content present,” only 55% of the control group did so, leading Poret to find “a significant impact on reported likelihood of purchase.”

Tricam’s surveyor, by contrast, concluded that “only 2% of the ... respondents [in her survey] could have potentially been influenced by the ANSI label,” though 67.5% of survey respondents “stated they had read the side label before buying the ladder,” 42.4% of the respondents had heard of ANSI, and 21.9% of the respondents clearly knew what ANSI was. Tricam’s surveyor Triese also criticized Poret’s work for failing to “isolate the effect, if any, of the ANSI” statement on consumers, focusing instead on the effect of an ANSI-OSHA statement or on industry safety standards in general.

In apparent response to this criticism, Wing sought to add OSHA compliance-related contentions, which the magistrate struck as untimely. Based on that, the district court excluded Poret’s testimony about the surveys, reasoning that they were “not relevant to the question of whether the ANSI-conformance statement that is at issue in this case is material to consumers’ purchasing decisions.” It reasoned that “[k]nowing that industry safety standards in general are important to consumers’ purchasing decisions does nothing to predict whether consumers might be dissuaded from buying a ladder that does not meet current ANSI standards” because Mr. Poret did not “ask about ANSI specifically.” Also, the surveys tested ANSI conformance in combination with OSHA conformance, so they weren’t relevant. [This is part of a trend of hyperspecificity in materiality requirements, which I think is generally a very bad idea as well as inconsistent with the historical treatment of materiality as “the kind of thing consumers care about.” Among other things, consumers aren’t great at telling you exactly why they do what they do, so demands for super-specificity can lead to lots of false negatives. If falsity/misleadingness is established, then in general we shouldn’t take the risk of allowing consumer harm unless there’s very good reason to think that the difference between the advertising and the truth wouldn’t matter to consumers.]

In addition, the court excluded the Labeling Survey because it would confuse the jury, being premised “on the conclusion that the OSHA-conformance statement is false,” and Tricam had lacked an opportunity to take meaningful discovery on the interplay between ANSI and OSHA.

Without the survey, the district court found there was insufficient evidence of materiality—testimony from a high-level Wing executive, Tricam’s president, and the chairman of the ANSI Labeling Committee was “too speculative.”

“Because Mr. Poret’s testimony concerning the Importance Survey would have at least some tendency to make a fact of consequence more probable than it would be without the evidence, and because such testimony is not so unsupported that it would offer no help to the jury, we determine that the district court abused its discretion in excluding Mr. Poret from testifying about the Importance Survey.” Even if it doesn’t mention ANSI, “ANSI is unquestionably an industry safety standard and is one of the two potential industry safety standards relating to ladders in the United States.” Asking about safety standards in general wasn’t irrelevant. Other courts have accepted materiality surveys as relevant even when the surveys didn’t ask about “the particular statement or product at issue.” Note: As well they should! Tricam also argued that the survey didn’t show that consumers know that ANSI is an industry safety standard. “This argument seems aimed more at the weight that the Importance Survey’s results should be accorded than whether the survey is relevant. Still, as the district court determined, ladder consumers could potentially ascertain that ANSI is an industry safety standard based on how Tricam displayed ANSI conformance.” Also, Tricam’s own survey results suggested that consumers know that ANSI is an industry safety standard, and it was ok to rely on the opposing party’s survey results for that proposition.

However, the district court didn’t abuse its discretion in excluding the Labeling Survey, because compliance with OSHA wasn’t part of the case and that was too intertwined with this survey, such that the jury would be confused. Wing argued that the jury could be instructed that the survey was only submitted for the materiality of the ANSI label, but the survey was still premised on the conclusion that the OSHA-conformance statement was false; Poret concluded that the survey showed that the “OSHA/ANSI content did have a significant impact on reported likelihood of purchase” (emphasis added). Tricam never had reason to explore in discovery the relationship between OSHA and ANSI on which the survey was premised.

With the one survey in, there was enough to survive summary judgment. That survey “suggests that consumers consider compliance with industry safety standards an important consideration when making a purchasing decision.” Consumers could know that, as Tricam’s survey suggested.  Result: remand, which could consider some other unsettled legal arguments.

 


Wednesday, September 16, 2020

expert testimony isn't always required for literal falsity or even misleadingness

Ecore Int’l, Inc. v. Downey, No. 11-6843, 2020 WL 5501206 (E.D. Pa. Sept. 11, 2020)

The court denies Ecore’s motion in limine seeking to exclude any evidence related to the falsity or misleading nature of its advertising for purposes of defendant Pliteq’s Lanham Act/common law unfair competition counterclaims. (There are about 20 claims and counterclaims “related to a hotly contested commercial dispute between the parties.”) Ecore allegedly made false and misleading statements about Pliteq’s “GenieMat” products and its own “QT” products, which are competing sound dampening products: (1) claims of equivalence as to quality, performance, and testing; (2) wrongly implying that Pliteq’s products use a rubber cleaning and processing method involving sulfur, and that the products accordingly have an unpleasant odor; and (3) claims that Ecore “originated the new method of using two layers of floor underlayment, when this is not the case.” That last sounds Dastar-problematic, but the court doesn’t address that aspect of the claim.

Ecore argued that expert testimony was required on falsity and likely confusion. The court agreed that lay witnesses might be able to do so, including with the testimony of defendant Downey, “who has extensive experience in the sound insulation field and can testify as to these issues based on his personal knowledge and observations,” although he hadn’t been identified as an expert on these issues.

The court noted that “[t]he type of proof needed to prove literal falsity varies with the type of advertising claim being made,” and further that whether expert testimony is necessary to a literal falsity claim is also case specific, which seems all but self-evident.  Pliteq might be able to show literal falsity of these particular claims without evidence that “requires scientific or technical knowledge not appropriate for a lay witness.” The allegedly false statements “do not refer to any scientific tests and do not otherwise contain such technical implications that expert testimony would be needed to establish their falsity. To the contrary, information regarding a product’s odor and who came up with an idea is perfectly amenable to lay testimony.”

Second, even without literal falsity, an expert or consumer survey isn’t absolutely required to prove deception. Courts have mentioned “consumer surveys, market research, expert testimony, or other evidence,” even if surveys are the “usual[]” method. [Imagine a very small market where all the customers testify they were deceived—clearly no survey would be required.] Without a full evidentiary record, the court wasn’t going to reject Pliteq’s theories or prohibit Pliteq from attempting to prove its claims via lay witnesses.

Thursday, September 10, 2020

"made with aged vanilla" can be misleading even if not the main ingredient

Sharpe v. A&W Concentrate Co., --- F.Supp.3d ----, 2020 WL 4931045, No. 19-cv-768 (BMC) (E.D.N.Y. Aug. 24, 2020)

Plaintiffs alleged that defendants violated NY GBL §349 by misleadingly labeling their root beer and cream soda beverages as “MADE WITH AGED VANILLA,” even though the vanilla flavor comes predominantly – if not exclusively – from an artificial, synthetic ingredient called ethyl vanillin. Although the court found that plaintiffs lacked standing for injunctive relief because they knew the truth now, it rejected defendants’ argument that a reasonable consumer couldn’t be misled because the products contain real vanilla and were conspicuously labeled as “Natural and Artificially Flavored.”

The complaint alleged that, even if the products contain any aged vanilla, “it is in trace or de minimis amounts not detectable by advanced scientific means.” Therefore, defendants’ misleading message that the drink contains “aged vanilla” wasn’t dispelled by the information that the beverages are “Natural and Artificially Flavored,” “which fails to communicate that the quantity of the artificial flavoring far exceeds the quantity of natural vanilla.” Plaintiffs alleged that they relied on the label, believing flavor of the product was vanilla and that any flavor came from macerating the bean and infusing/extracting the flavor. They also alleged that, in a March 2020 survey of 411 consumers, around 89% of the consumers stated this representation led them to believe that the product was vanilla flavored:

These consumers also interpreted the representation to mean that the vanilla flavor came exclusively (if not predominantly) from the natural vanilla – not artificial sources. Specifically, around 68% of surveyed consumers believed that the statement meant that the vanilla flavor “comes from a vanilla plant, such as a vanilla extract, which is made from vanilla beans from the vanilla plant.”

Scientific testing by an independent laboratory allegedly revealed that the vanilla flavoring of the products does not come from the vanilla plant. Instead, testing allegedly disclosed that the predominant, if not exclusive, source of the vanilla flavor derives from an artificial, synthetic ingredient – ethyl vanillin. This is allegedly a cheap and inferior substitute for real vanilla, and plaintiffs alleged that they wouldn’t have paid a premium price for the beverages if they’d known the truth, though they also alleged that they’d buy the drinks again in the future if they were reformulated with real vanilla or no longer deceptively labeled.

The parties used competing images of the products; the images plaintiffs used show the products prominently displaying the “MADE WITH AGED VANILLA” label and from an angle from which the “Natural and Artificially Flavored” disclosure defendants relied upon is not visible, while plaintiffs shot the product from a different angle, in which the “MADE WITH AGED VANILLA” statement was masked and unintelligible, while the statement “Natural and Artificially Flavored” was clearly visible. The court considered both images, while drawing all reasonable inferences in plaintiffs’ favor.

plaintiffs' image
defendants' image

Even if plaintiffs conceded that the products contained aged vanilla (which they did not), that was not enough to conclude that reasonable consumers wouldn’t be misled. The key case is Mantikas v. Kellogg Co., 910 F.3d 633 (2d Cir. 2018), which held that prominent “WHOLE GRAIN” and “MADE WITH WHOLE GRAIN” labeling could mislead a reasonable consumer on a product that was predominantly enriched white flour, even when the ingredients list accurately disclosed “enriched white flour” as the first ingredient and disclosed the number of grams of whole grain per serving.  The Second Circuit held that “a reasonable consumer should not be expected to consult the Nutrition Facts panel on the side of the box to correct misleading information set forth in large bold type on the front of the box.”

So too here. The court emphasized that “the use of the word ‘aged’ suggests to consumers that the vanilla content is naturally derived and has acquired a desirable quality upon the passage of time.” In Mantikas, whole grain was “at least present in a discernable quantity,” while plaintiffs alleged that vanilla wasn’t, making this a stronger case. And the Nutrition Facts panel in Mantikas was undisputedly accurate, while here “the existence of ethyl vanillin, the substance plaintiffs allege is exponentially present compared to natural vanilla, is never explicitly disclosed to consumers.” Advanced scientific testing was required to reveal its presence.

Plaintiffs plausibly alleged that the “MADE WITH AGED VANILLA” representation – “prominently displayed underneath the A&W logo and on front of the bottle or box, bolded and in all capital letters” – falsely implied that any vanilla content derives “predominantly” from the vanilla plant. The court said that “the persuasive extrinsic evidence that the overwhelming percentage of consumers share this misconception” bolstered this conclusion.

True, the labels disclose that the beverages are “Natural and Artificially Flavored.” “A consumer, however, does not know if this is referring to vanilla or to the host of other ingredients present in the drinks, including the root beer or cream soda flavoring.” And more importantly, Mantikas says that consumers don’t have to rotate the package to correct misleading information in large bold type on the front.

Nor was Mantikas distinguishable on the basis that the case involved a misrepresentation as to the cracker’s primary or main ingredient. The Second Circuit did mention this fact, but the court found that Mantikas actually rejected the argument that only primary ingredients count:

[T]he rule that [d]efendant contends emerges from these district court decisions – that, as a matter of law, it is not misleading to state that a product is made with a specified ingredient if that ingredient is in fact present – would validate highly deceptive advertising and labeling. Such a rule would permit [d]efendant to lead consumers to believe its Cheez-Its were made of whole grain so long as the crackers contained an iota of whole grain, along with 99.999% white flour. Such a rule would validate highly deceptive marketing.

This principle is equally true when dealing with a “preferred, non-primary ingredient”:

A chocolate chip cookie may not necessarily be comprised predominantly of chocolate (one can only dream), but it would still likely be misleading to label it as “Made With Natural Chocolate” if the cookie’s chocolate’s content is 99.999% artificial and synthetic. Likewise, a frozen pizza manufacturer that labels its products as “Made with Real Pepperoni” likely cannot prevail at the motion to dismiss stage under Mantikas by unabashedly using 99.999% artificial or synthetic meat fillers and simply arguing a pizza’s main ingredient is dough.

Keratindose hair products may be misleading about keratin content even without a survey

Price v. L’Oréal USA, Inc., 2020 WL 4937464, No. 17 Civ. 614 (LGS) (S.D.N.Y. Aug. 24, 2020)

Plaintiffs brought California and New York claims against L’Oréal based on its Matrix Biolage Advanced (MBA) haircare product. This includes the Keratindose system of three products: the Pro-Keratin + Silk Shampoo, the Pro-Keratin + Silk Conditioner and the Pro-Keratin + Silk Renewal Spray “Keratindose” appears on the front with the first seven letters of the word in bold. But:

Keratin is a protein that is found in human hair and is also a treatment that customers administer to their hair. The Products do not and have never contained keratin as an ingredient, and the ingredients lists on the back labels of the Products do not include keratin.

The court partially granted and partially denied L’Oréal’s motion to exclude the testimony of Bruce Silverman as a marketing, advertising and branding expert. He opined, inter alia, that “a reasonable consumer would fully expect a family of hair care products named Keratindose to include keratin, just as they would expect of any product that includes a well-known ingredient as part of its name.” L’Oréal argued that his expertise was inadequate because his “career has provided him with no experience in in-salon hair care products or the salon channel generally.” However, “Silverman has an impressive fifty years of experience in advertising,” including reviewing thousands of studies, interviewing thousands of consumers, and attending thousands of focus group sessions, many devoted to health/beauty aids. His opinions premised on his own experience were admissible, including that a reasonable consumer “would expect [ ] any product that includes a well-known ingredient as part of its name” to include that ingredient, and “consumers would see the Challenged Claims as branded ingredient(s) that differentiate the Challenged Products from competitive products.” However, his opinion that keratin is a well-known ingredient in hair products, and that “many women ... are already aware of (or have ample opportunity to be aware of) the restorative properties of keratin” in hair products was not based on his experience, nor is it based on a reliable methodology, just on an internet search and a review of emails and testimony from L’Oréal employees and the PTO ruling on L’Oréal’s trademark application.  Thus, his opinion on consumers’ awareness of keratin as an ingredient in haircare products and consumers’ resulting perception of the challenged terms were excluded as unreliable, including his opinion that “many shampoos actually contain keratin and feature that word on their labels,” and the subsequent conclusion that “[c]learly, keratin is a desirable ingredient that many consumers would believe to be a valuable component in a shampoo, and if they see that word on a label, they would expect it to be in the product.”

The court also excluded plaintiffs’ expert’s damages calculation. The presently unchallenged model concluded that 21% of the price reflected keratin content claims or a price premium of 7% of the price charged. Defendants do not seek to exclude this opinion in their current motion. But the calculation of aggregate economic damages was excluded. The expert used the formula:

Aggregate Economic Damages = (# bottles) × ($ price) × (% damages)

But the actual retail price of the products was not produced, so the expert used the low end of the range of the manufacturer suggested retail prices (MSRP). And L’Oréal doesn’t report bottle sales by state, so he used the percentage of conjoint survey respondents who reported that they had purchased a Matrix Biolage Advanced Keratindose “shampoo/conditioning product,” and who also reported that they were residents of California or New York, to apportion bottle sales to the two states. Also, because L’Oréal only provided wholesale data, and because in practice not all wholesale bottle sales will be resold to consumers, he proposed either a shrinkage rate of 5% or, alternatively, using only wholesale orders that have a corresponding re-sale order at a later date, on the assumption that re-sale orders occur only when customers have sold their previous inventory.

This was excluded because certain of the assumptions about quantity and price were are unreliable. The evidence about MSRP was that, though L’Oréal believed that "the MSRP lists represent good proxies for the prices that salons charge consumers for L’Oréal Products," non-salon retailers charged widely varying and unpredictable prices. Since the class here wasn’t restricted to salon purchasers, MSRP could not be used as an accurate substitute for the actual prices paid by Class members. 

This unreliable methodology for calculating price was exacerbated by questionable assumptions about number of bottles. The proposed shrinkage rate of 5%, “more than two to three times the average of reported shrinkage rates in the United States,” wasn’t sufficiently justified; just being “conservative” wasn’t enough. Nor was there enough information about reorders for that measure to be accurate. In addition, the conjoint survey was initially designed to measure consumer preferences and economic damages as a percentage of actual price charged, and for that purpose had a sample size of one thousand respondents. It wasn’t appropriate to retro-fit that to determine the percentage of the total sales that occurred in California and New York, especially given the small sample size (105) for the damages calculation, and there was no confidence interval provided, which was significant “since the addition or subtraction of a single survey respondent living in California or New York stating they had purchased the shampoo could account for hundreds of thousands of dollars in class damages, and millions in statutory damages under the GBL.”

However, defendants weren’t entitled to summary judgment based on the claim that reasonable consumers wouldn’t be fooled. Plaintiffs offered an expert opinion, and there was also anecdotal evidence showing that keratin was a known ingredient among consumers; the named plaintiffs each testified that they believed, at the time of purchase, that the products contained keratin based on the labeling. This was enough to go forward. (However, emails between L’Oréal employees and the PTO ruling weren’t evidence of deception because they didn’t show the perspective of a reasonable consumer—which would make the PTO sad to hear, I think.)

“In essence, Defendants are arguing that, because that the Challenged Terms are not false on their face, Plaintiffs must proffer extrinsic evidence to show consumers’ understanding of the terms in the form of consumer data or a survey.” But California courts have expressly rejected a survey requirement for misleadingness, and there was no authority that an expert opinion was insufficient under the GBL.

L’Oréal also wasn’t entitled to summary judgment for failure to show damages. The expert formula for  calculating aggregate class-wide damages wasn’t excluded, and non-expert evidence might be applied to this formula to prove aggregate class-wide damages (citing precedent that classwide damages calculations under California law are “particularly forgiving” and require only “some reasonable basis of computation”).

Equally, plaintiffs weren’t entitled to summary judgment on deceptiveness. The meaning of the claims was ambiguous. “ ‘Pro-Keratin’ has no clear meaning, and consumers could understand “Keratindose” to mean that the product is designed to deliver ‘a daily dose of keratin’ as Plaintiffs allege, or understand it to mean that the product is designed to treat hair that has undergone a keratin treatment as proposed by Defendants, or understand it to mean something else entirely.” A reasonable jury could reject Silverman’s expert testimony and agree with L’Oréal.

Wednesday, July 29, 2020

The McCarthy Series: U.S.P.T.O. v. Booking.com: What the Recent SCOTUS Ruling Means for Trademark Law

My notes are messed up because I had technical difficulties! But the McCarthy Institute will apparently publish video on its YouTube channel.

David Bernstein, Debevoise & Plimpton: intro to case/overview. 

Hal Poret: Used a Teflon survey to educate consumers about difference between brand & common name, including .com terms to show they could be either (staples.com = brand name; officesupplies.com = generic term). Also used washingmachine.com to account for bias towards considering .coms to be brand names.  Pattern of responses for booking.com and wm.com: clear that booking.com & wm.com produced essentially opposite results—heavily in favor of brand, and heavily in favor of common name respectively. Booking.com’s results not just from bias in favor of considering a .com to be a brand. Dissent/PTO misunderstands significance of control: substantial noise doesn’t reflect a problem w/a survey but w/a real world bias that the survey needed to grapple with.  Even if you remove the people who misclassified wm.com, those who didn’t thought booking.com classified it as a brand by a 2:1 margin. 

So this is perhaps reflecting [de facto] secondary meaning and not lack of genericness. What are possibilities for accounting for this? Could do additional education in the survey training. Could include a .com in the mini-test respondents must pass. Could make the entire survey about .com terms, so all the educational section and examples would be about .com. Another possibility: change answer choices to instead of asking about brand/common, could focus on distinguishing b/t descriptiveness and genericness, which can be done. Could also look for secondary meaning to look for respondents who are responding to previous knowledge of the website versus those who weren’t previously familiar of the term—to weed out influence of actual secondary meaning. Could also ask those who were aware of the site questions to distinguish between whether they thought it was descriptive or generic: is the primary meaning a description of the products/services or is the primary meaning a type of product/service. 

RT: Brief note: the Poret report relied on the 74.8% total “brand name” response for booking.com as the relevant number rather than treating the net 44.8% as the key when the 30% who responded “brand name” for wm.com are taken into account as a control. This matters if (but only if) one holds the opinion that a threshold over 50% in the relevant consumer group is the correct threshold for showing that the primary meaning of a term is as a trademark. But realistically, measuring brand awareness is going to be hard in a Teflon survey, which is primarily directed at a different question. 

Given that the majority explicitly says that it’s not reaching the survey criticisms because of the PTO’s concessions, I think Mr. Poret’s suggestions for future surveys are useful. A few specific comments: asking if people have heard of generic.com suggests looking for secondary meaning; the interpretive question will be what to make of people who say, as 1/3 seem to have done with wm.com, “I’ve never heard of this particular generic.com but forced to choose between generic/brand/not sure, I’ll go with brand.” If domain names are not inherently distinctive by virtue of being domain names, it may be necessary to offer a fourth option to make a Teflon survey work, something like “neither a brand name nor a generic word.” Really interesting to see if people could be trained on the Abercrombie spectrum!

Caveat: classifications are legal matters and surveying on them may be a bad idea. Very few trademark lawyers can predict the suggestive/distinctive line in a given dispute by looking at prior cases. If we can’t get useful answers from five minutes of training an ordinary consumer, we will have to look elsewhere. 

Another possibility: use Likert scales where people give answers and then rate their degree of certainty—using Likert scales can reveal a lot about where respondents are basically guessing. Some empirical work by Sprigman et al on this forthcoming.

The larger problem is the still uncertain issue of de facto secondary meaning: if the SCt opinion means that there is no remaining doctrine of de facto secondary meaning, then the survey as conducted in Booking is fine. If there is still such a doctrine, then the survey shows that it may not be possible to ask consumers questions they can reasonably be expected to answer. Respondents were (a) trained on the brand/generic distinction, (b) classified screening examples correctly in order to have their responses counted, and (c) uniformly got “supermarket” correct and 398 out of 400 got “sporting goods” correct—if 30% of those people, who clearly understood the task, still considered wm.com to be a brand name, when everyone agrees that it lacks trademark function, then this type of survey may simply not work for the relevant question. 

To put it another way, post-decision, a Teflon survey will likely always produce the result “not generic” for a generic.com. But “not generic” is not necessarily the same thing as “a trademark,” and especially given the PTO’s increased and welcome attention to trademark function, we may see much more attention to whether that has been shown. Bold applicants may even argue that the Court majority at least implicitly endorsed the district court’s reasoning that domain names are usually inherently distinctive b/c everyone understands that they are exclusive—but trademark function is a requirement even for matter that could in theory be inherently distinctive, so we might see more attention to that point.  

Bernstein: footnote 6 says other evidence might be better than surveys. Voice of the consumer evidence.

Peter Golder, Prof. Marketing, Dartmouth: Hearing the Voice of Consumer through Archival Evidence. Archival evidence can avoid certain biases. Consumer perceptions can change over time: Howard Johnson’s was once the most well known fast food chain, and quotes you think are about McDonald’s were about it. Here: look at consumer perceptions from tweets, referring to booking.com as one among several members of a class like Travelocity.  Can also look at prevalence of consumer serach. Can look at historical “name of class”—what did competitor call itself? Example: Portable electronic camera was one early name; took a while to converge on “digital camera.” Carefully designed studies can be scientifically valid and persuasive in litigation. 

RT: Relevant, but normative issues remain about interpreting things like usage versus comprehension and whether de facto secondary meaning is a thing. Test suite: determine what would this methodology have done for some of the key cases already decided, “hog” for motorcycles, shredded wheat, etc. I don’t think that if there’s a divergence b/t the results and the case law it’s fatal, because it might be that the courts were wrong, but I do think it’s important to see what kind of results you’d have gotten in such cases to see what the match is. More overarchingly: still have the normative issue: is there such a thing as de facto secondary meaning? If not—if de facto secondary meaning is de jure secondary meaning—then this methodology is perfectly good in itself to answer the relevant questions. 

Q: competition issues?

Issues still to come: if wm.com might be inherently distinctive, what about washingmachines.com? Is that confusingly similar and how will we know? Consistent with past Supreme Court decisions, questions about the scope of the mark have all been deferred to the infringement inquiry: Freecycle example of how this can allow overclaiming against people who are using only the generic portion. The majority says that this risk attends any descriptive mark, but not all descriptive terms are comprised of generic components: while one need not use “soft” to sell one’s mattresses, one generally must use mattress to do so. Open question: will courts use plausibility to put an early end to such cases? 

Related issue: prosecution history estoppel, well known in patent but unknown in TM until recently: Booking will likely increase both the PTO and the courts’ interest in the concept. Two important examples pre-Booking: First, Bottega Veneta’s application to register a specific width and angle of basket weave for shoes and bags, which the PTO granted but with an explicit statement that the registered rights did not extend past the width and angle of straps specifieds in the registration; second, the Lettuce Turnip the Beet case in which a court said that where the PTO found that a phrase failed to function as a mark when used to decorate a T shirt but did function as a mark on a tag, the court would not find liability for the defendant’s decorative use. 

If other registrants say something like what booking did—that it wasn’t going to assert its rights against variations—courts and the PTO may see a competitive need to enforce those concessions. 

Golder: use of generic.com hasn’t been key component of competitive advantage—market leaders don’t have the generic term in their names in key industries. [As Christine Farley pointed out in comments, that was against a different background legal regime. Given the installed base, the real question is what happens in new industries or new forms of advertising. It's not surprising that freecycle, a newly invented generic, is one place that problems have developed.]

Bernstein: booking.com is looking to prevent confusing uses. Cars.com: a brick & mortar dealer used a sign cars.com and was unaffiliated. Similarly w/UDRP rights. But there will be recognized limits on the breadth b/c the TM is still composed of highly descriptive if not generic components. Booking is a generic term for booking things and .com is a generic tld. So the ability to prevent other uses will depend on the totality of the facts: there’s a lot of mechanisms to prevent against overenforcement: likely confusion; descriptive fair use. 

Q: can this opinion can be cabined as holding only that a generic.com domain name isn’t necessarily generic? 

RT: yes; the opinion doesn’t preclude the idea that .coms are inherently distinctive because unique, but nor does it embrace it. Depends on the cases that people bring whether the doctrine develops in a way that protects users of generic terms from having to go through full trials/at least develop a full summary judgment record for. Descriptive fair use won’t be any help b/c using a term in the domain name will at least create a fact issue on “use as a mark.” 

Bernstein: if you have a registration, UDRP panelists will usually defer to it and find confusing similarity. If you don’t have a registration, you really need to show acquired distinctiveness. UDRP doesn’t have access to discovery tools—would probably have to be pretty overwhelming to persuade a panelist that the domain name is serving as a mark. Booking.com was already registered in many countries around the world; brings US into conformity; key takeaway goes beyond domain names, to hashtags, addresses, combinations of marks, etc. Issue is not whether the term is composed of terms that are generic but what is the perception of the term as a whole.

Q: booking.com had so much secondary meaning—isn’t it difficult for a survey to separate out that from what people think of the term in the abstract? Wouldn’t the survey have had to be done years before to separate that out? 

Poret: it’s a recurring problem that often shows up. You can’t go back in time and measure it back then. May be able to help people to distinguish between describing characteristics and identifying a class. 

Golder: archival analysis can be a complement to these methods. Can estimate the life of a brand even before it dies. Can find how terms were being used in archived materials. Federal Circuit in Converse case raised issue of historical secondary meaning being a challenge, but archive can serve as a time machine.


Tuesday, July 21, 2020

Sue Bee beats suit: "pure" survey not good enough to show deception over trace pesticide amounts

Tran v. Sioux Honey Assoc., 2020 WL 3989444, No. 17-cv-00110-JLS-SS (C.D. Cal. Jul. 13, 2020) 

Tran brought the usual California claims based on Sioux Honey products labeled as “Pure” and “100% Pure,” arguing that the products were mislabeled because they contain glyphosate, a synthetic chemical and herbicide. Tran relied in part on testing carried out by the FDA in 2016 on a Sioux Honey sample which identified the presence of Glyphosate in a concentration of 41 parts per billion. A subsequent 2018 analysis commissioned by Tran’s counsel, on three samples “returned varied results — there was no detectable level of glyphosate in one sample; 30 parts per billion in a second sample, and 40 parts per billion in a third sample.” The parties agreed that glyphosate was not an additive incorporated during the manufacturing process, but rather was a byproduct of the honey’s natural production, when bees encounter the glyphosate herbicide in nature. 

First, Tran could represent class members with claims arising from the purchase of products labeled “100% Pure” even though she only bought “Pure” labelled honey, as those claims were “reasonably co-extensive with those arising” from the purchase of products labeled “Pure.” 

Second, Tran failed to produce evidence that would allow a reasonable factfinder to find that the labels were deceptive to reasonable consumers. Though the court had been unwilling to dismiss the claims at the pleading stage, at this point Tran needed evidence that reasonable consumers believed the word “Pure” on the label means that there will be no trace amounts of pesticide in their honey. 

Tran relied on a survey. The expert (Thomas J. Maronick) surveyed 251 individuals over 18 who (1) lived in California, (2) were their household’s primary food shopper or shared responsibilities for food shopping, and (3) purchased or considered purchasing processed honey in the two months preceding the Survey. After they saw a photo of a representative product, the 159 participants who responded that they saw the phrase “Pure Premium Honey” on the label were asked two follow-up questions about the meaning of that term. 

First, they were asked the open-ended question, “[w]hat does the word ‘Pure’ mean to you when you see it on a label for honey?” Second, they were asked “[b]ased on what you saw on the label, which of the following, if any, reflect your understanding of what ‘Pure’ means when you see it on a label for honey?”: 

□ No additives □ Nothing artificial □ Made from pure bees □ Made with no chemicals □ Nothing but honey □ No chemical residues □ Other (specify) □ Don’t know/not sure 

In responding to the open-ended question, five participants stated something to the effect that the term indicated the product contained no chemicals, 19 stated that it meant the product contained nothing artificial, 52 stated that it meant that the product was “natural” or “just honey,” and 54 stated that it meant that the honey contained no additives or substances added to it. In response to the “closed-end” question as to what “pure” meant, 115 selected “no additives,” 123 selected “nothing artificial,” 108 selected “no chemicals,” 114 selected “nothing but honey,” 100 selected “no chemical residues,” and 77 selected “made from pure bees.” [Are they made from real Girl Scouts?] 

But the theory of the case has always been about trace amounts of glyphosate, and the survey “avoided the relevant question.” At his deposition, Maronick acknowledged that he “wasn’t asked to focus on trace amount[s].”

Tran argued that “a jury can determine whether advertising is likely to mislead simply by comparing the challenged advertising to what was actually delivered.” But in cases like this one, where “the allegedly false word has no fixed meaning,” “even though not required, survey evidence can be particularly helpful in determining whether a reasonable consumer would be misled by accused labeling.” And even if a survey is not required, there must be some evidence to satisfy the reasonable consumer test. [Could the named plaintiff’s own testimony ever do this? If surveys aren’t required, something like that must be allowed instead, I’d think.] Tran’s own personal view was only that pure means “without added ingredients or chemicals,” and she offered “nothing to show that her view of the labels equates to that of the reasonable consumer.” 

“Chemical residues” in the survey wasn’t enough to do the trick. Nothing in the expert report suggested that “chemical residue” satisfies as a stand-in for “trace” amounts, and “residue” and “trace” have different dictionary definitions, with the latter indicating “a minute and often barely detectable amount.” The court thought “[i]t would have been simple to present the Survey participants with a question going to whether the participant viewed a honey product containing trace amounts, or 41 parts per billion, of glyphosate, as less than ‘Pure’ or ‘100% Pure.’”


expert can't substitute for survey evidence (at least w/o experience w/consumer reactions)

Kurin, Inc. v. Magnolia Medical Technol., Inc., 2020 WL 4049977, No. 18-cv-1060-L-LL (S.D. Cal. Jul. 20, 2020) 

A lot going on here in this false advertising case about blood collection devices (one called Steripath); I will omit a lot of the contested claims at issue. The most broadly interesting thing: the court rejects an attempt to use a subject matter expert’s testimony to replace consumer survey evidence of deception, even though the product is specialized/bought by sophisticated entities (a situation where this technique has occasionally worked). 

The proposed expert opinion was about whether the relevant consumers, though generally familiar with FDA regulations, would have understood that “FDA registered and listed” does not mean the same thing as “FDA approved” given the regime applied to medical devices.  The opinion was based on the  proposed expert’s experience as an attorney representing medical device manufacturers before the FDA.

Kurin argued that his opinion was admissible because he “has 25 years of experience regarding FDA compliance.” But the proposed expert had no experience or expertise in market research or marketing and did not review any market surveys to form his opinion; he only infrequently interacted with purchasers of medical devices, and thus his opinion could not reliably be based on his experience. Nor did he review any literature on the topic of “medical device purchasers’ perception of statements about FDA regulatory status.” Instead, he relied on two references to Steripath’s regulatory status in an article and a presentation, although he didn’t know whether their authors would be involved in purchasing such a device.  His opinion was not admissible. 

Other notes: While health-related claims are often held to a high standard, the court here found that certain statements were puffery. In particular, Magnolia advertised that Steripath eliminates or “virtually eliminates” false positive results. The evidence indicated that Magnolia could substantiate a false positive rate below 1%. Under the circumstances, “virtually eliminates” was puffery, as was the claim that “Steripath will ‘...significantly improve specimen integrity and the accuracy, consistency, and predictability of critical laboratory tests.’ ” 

By contrast, the statement that “Steripath is the ‘only vein-to-bottle closed blood culture collection system that is proven to virtually eliminate preventable error of blood culture contamination and false-positive results for sepsis’ ” was not puffery to the extent that Magnolia contested whether Steripath was a “closed system.” (The claim still failed based on proximate cause/harm issues.)


court rejects survey indicating consumers think "white chips" have white chocolate

Cheslow v. Ghirardelli Chocolate Co., No. 19-cv-07467-PJH, --- F.Supp.3d ----, 2020 WL 4039365 (N.D. Cal. Jul. 17, 2020) 

Plaintiffs brought the usual California claims against Ghirardelli’s “Premium Baking Chips Classic White Chips.” They sought to bolster the plausibility of the complaint by including a consumer survey about whether the labeling misleads consumers into believing that the product contains white chocolate. 1,278 respondents were asked about one of four products: Ghirardelli’s Classic White Chips, Nestle Toll House’s Premier White Morsels, Target’s Market Pantry White Baking Morsels, and Walmart’s White Baking Chips, e.g., “Based on your review of this package, do you think that this product contains white chocolate?” 

According to the results, 91.88% of respondents indicated that they believed the product contained white chocolate. In response to “If, after purchasing this Product, you learned that the Product contained no white chocolate or chocolate of any kind, would you be less or more satisfied with you purchase?” 64.69% of respondents answered that they would either be “much less satisfied” or “somewhat less satisfied.” Similar percentages responded that they would be much or somewhat less likely to purchase the product again. 

Each named plaintiff also alleged with greater specificity than in the first complaint the reasons why they were deceived by the packaging and why they relied on the product’s package. “For example, Cheslow desired white chocolate chips to bake holiday cookies, bars, and brownies and found the product in a section of a Target store labeled ‘chocolate chips.’” Plaintiffs also alleged facts about the history of chocolate and the attributes of white chocolate to support the allegation that chocolate is perceived to be a unique, irreplaceable product and that reasonable consumers do not think they are purchasing a “cheap knock-off pretending to be chocolate.” 

None of this worked.

In dismissing the previous version of the complaint, the court held that “white” in “white chips” was a color reference, so “it would not be appropriate to base liability off of a misunderstanding of that word.” [Ah, those silly consumers—not misled, but just misunderstanding.] Likewise, for the images of baking chips and cookies with chips, “it would be unreasonable to draw a specific qualitative message about a product from an image on that product.” Since there was nothing deceptive on the front of the package, plaintiffs couldn’t reasonably ignore the ingredients label, which didn’t include the words chocolate or cocoa. The placement of the product in the grocery aisle wasn’t alleged to be under defendant’s control, and anyway it wasn’t reasonable to draw any conclusion from its placement. 

The court declined to revisit its holding that “white” definitely means a color, no matter what the context (I assume it would be happy to get a “flat white” that was a smooth cup of milk), and so considered the new allegations in isolation. 

Citing Becerra v. Dr. Pepper/Seven Up, Inc., 945 F.3d 1225 (9th Cir. 2019), which dealt with the meaning of “diet,” Ghirardelli argued that the court should reject the survey. The court agreed. Just as, survey notwithstanding, “a reasonable consumer would still understand ‘diet’ in this context to be a relative claim about the calorie or sugar content of the product,” it was still the case that understanding “white” in “white chips” to mean “white chocolate” was unreasonable. So Becerra posed a legally identical question: “whether a consumer survey can shift the prevailing reasonable understanding that white chips does not include chocolate.” [Where does the “prevailing” understanding come from? Prevailing here means winning, not widespread—reasonableness as courts implement it is a normative concept. But being explicit about that is a bit embarrassing for a system that is supposedly dedicated to consumer protection. My own view about the reasonable consumer construct is that it should be more empirical in cases like this one, as “[a] drunken man is as much entitled to a safe street as a sober one, and much more in need of it,” Robinson v. Pioche, Bayerque & Co., 5 Cal. 460 (1855).]  

The court noted that a survey can bolster a plausible claim but can’t make an implausible claim plausible. [No epistemological modesty here, even on a motion to dismiss! I should be clear: this is a readily available reading of Becerra; the court here isn’t going off on a frolic of its own. That’s just a problem with a standard that says that likely deception has to be alleged but then rejects evidence of actual consumer reaction—the magic happens where the court posits, without saying outright, that a substantial--here, nearly unanimous--majority of consumers are unreasonable in what they think words mean, and therefore marketer exploitation of their “misunderstanding” is acceptable.] 

Anyway, the survey was bad because it only showed respondents the front panel of the packages; consumers aren’t entitled to disregard the ingredient list in the absence of a deceptive front panel.

Monday, June 29, 2020

Expert causation/falsity evidence is admissible in fake review case

Vitamins Online, Inc. v. Heartwise, Inc., 2020 WL 3452872, No. 2:13-cv-00982-DAK (D. Utah Jun. 24, 2020) 

Some pre-bench trial motions here in this Lanham Act false advertising case based on alleged manipulation of Amazon’s customer review system and misrepresentation of the content and characteristics of green coffee and garcinia cambogia products. I want to focus on motions to limit testimony about the reviews. 

VO’s expert Belch was assigned to study how consumers used online reviews for weight loss supplements on Amazon.com and whether such reviews were credible to them; and to provide an opinion about the power of “influencers” to create demand for products, whether Dr. Oz acted as an influencer concerning the products at issue in this case, and whether that affected demand. NatureWise argued that the study couldn’t show injury/causation; Belch didn’t test whether any consumers switched from VO’s products to NatureWise’s in reliance on any particular review at issue here.

The court declined to preclude Belch from offering an opinion on the cause of lost sales at trial. Belch concluded that, “[a]ssuming [Vitamins Online’s] claims are true, and based on [his] business and academic experience, [he] would opine that [NatureWise’s] practices are deceptive and injurious to Vitamins Online.” This could be evidence of causation; NatureWise’s arguments went to weight, not relevance or admissibility. 

NatureWise also sought to preclude Vitamins Online’s experts Noonan and McAuley from offering testimony at trial that reviews were literally false, arguing that their report stated no opinions as to the alleged falsity or truthfulness of any of NatureWise’s reviews. The report said:

It’s impossible for us to determine if a review is “fake” or not by using [our] method. In my opinion, it’s impossible for anyone to prove a review is “fake” just by looking at the review itself. [Our] algorithm is specifically looking for patterns in the data, which might indicate that the reviews are biased.

However, the report concludes that “the only logical explanation of the patterns we are seeing in the data is blatant review manipulation.” At trial, the experts would thus be precluded from opining on whether any single NatureWise review is literally false, but they would be permitted to discuss how they reached their conclusion— “a discussion which could very well implicate the doctrine of literal falsity.”